Knitted Cardigan Coat

Shipping Policy

Order Processing: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Processing times may vary depending on the supplier's schedule on The Factory.

Shipping Methods and Rates:

Standard shipping: Calculated at checkout based on destination and weight.

Expedited shipping: Available for an additional fee, calculated at checkout.

Shipping rates and methods are subject to change according to the supplier's policies on The Factory

Delivery Estimates:

Standard shipping: 15-30 business days.

Expedited shipping: 7-15 business days.

Delivery times may vary due to factors like customs processing or shipping carrier delays.

Order Tracking: A confirmation email with tracking information will be sent once the order has shipped. Tracking details can be monitored via the provided link in the confirmation email or through the dropshipping platform's dashboard.

Customs, Duties, and Taxes: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by customs.

Lost or Damaged Packages: We are not liable for lost or damaged packages. However, if you encounter any issues, please contact our support team.

Contact Us: For questions regarding your order or our shipping policy, please contact us at info@mrcstore.shop.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mrcstore.shop. Please note that returns will need to be sent to the following address: 71-75 Shelton Street
Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mrcstore.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mersiltd.com.